Services
Technical Support
How It Works
Help Every Step of the Way
Our Technical Support services provide comprehensive assistance to ensure the smooth execution of your architectural plans. From managing requests for information to conducting material research and coordinating with engineers, we're here to support you every step of the way. Please note that technical support does not cover design changes or modifications.
Is support included with my purchase?
PDF Plans
PDF plans do not include technical assistance. Technical support packages are available for purchase in 8 hour intervals. Please see details below.
PDF + CAD Plans
PDF + CAD plans include up to 8 hours of comprehensive technical support. Please see details below.
PDF plans do not include technical assistance. Technical support packages are available for purchase in 8 hour intervals. Please see details below.
PDF + CAD plans include up to 8 hours of comprehensive technical support. Please see details below.
Details & FAQs
Important details about technical support.
8-Hour Technical Support Package
Our 8-hour technical support package is designed to provide comprehensive assistance and expertise to ensure your project runs smoothly. The 8-hour duration is purely dedicated to your support needs and does not include any preparation time on our end, ensuring you receive the full value of our time and expertise.
What does 8 hours look like?
- Project Consultations via Email: Spend up to eight hours having detailed consultations conducted via email. This includes addressing specific concerns, providing expert advice, and reviewing progress to keep your project on track.
- Coordination and Reviews with Engineers and Professionals: Spend up to eight hours having us coordinate drawings, review plans, and ensure seamless collaboration with engineers and other professionals involved in your project.
- Research on Materials and Fixtures: Spend up to eight hours having us research and select the best materials, fixtures, and other essential elements to ensure every aspect of your project meets your standards.
Our technical support is tailored to meet the unique demands of your project, providing you with the expertise needed to ensure success. Whether it's through detailed consultations, comprehensive research, or ongoing support, our goal is to support you every step of the way.
Which activities does technical support cover specifically?
Our comprehensive technical support includes the following:
Handling Requests for Information (RFI) and Discussing Project Details:
- Providing clear and prompt answers to questions about the plans.
- Clarifying specifications and construction details.
- Performing additional calculations and measurements.
- Supporting interpretation and execution of design elements.
Aiding in Material and Fixture Selections:
- Offering expert advice on choosing materials and fixtures while ensuring compatibility.
- Recommending materials and fixtures based on preference, standards, and trends.
Engineering Coordination:
- Coordinating with your engineers to ensure seamless integration of architectural and engineering aspects.
- Conveying architectural documentation and design specifications to engineering teams.
- Performing document review to identify conflicts and ensure architectural intent is preserved.
8-Hour Technical Support Package
Add this option to receive 8 hours of comprehensive technical support for your plans. From handling requests for information and discussing project details to aiding in material selections and providing engineering coordination, we're here to ensure your project's success.
