Services
Technical Support
Help Every Step of the Way
Our Technical Support services provide comprehensive assistance to ensure the smooth execution of your architectural plans. From managing requests for information to conducting material research and coordinating with engineers, we're here to support you every step of the way. Please note that technical support does not cover design changes or modifications.
Technical Support Package
Add this option to receive comprehensive technical support for your plans. From handling requests for information and discussing project details to aiding in material selections and providing engineering coordination, we're here to ensure your project's success.
Is support included with my purchase?
Build Set
Technical support is available as an add-on service with a Build Set.
Build Set Plus
8 hours of comprehensive technical support is included with your Build Set Plus purchase.
Technical support is available as an add-on service with a Build Set.
8 hours of comprehensive technical support is included with your Build Set Plus purchase.
Details & FAQs
Important details about technical support.
Our technical support packages are designed to provide comprehensive assistance and expertise to ensure your project runs smoothly. The time duration is purely dedicated to your support needs and does not include any preparation time on our end, ensuring you receive the full value of your purchase.
Examples of technical support:
- Project Consultations via Email: Engage in detailed consultations conducted via email. This includes addressing specific concerns, providing expert advice, and reviewing progress to keep your project on track.
- Research on Materials and Fixtures: Get personal assistance with product research, material and fixture selections, and other essential elements to ensure every aspect of your project meets your standards.
- Coordination and Reviews with Engineers and Professionals: Spend your support time having us coordinate drawings, review plans, and ensure seamless collaboration with engineers and other professionals involved in your project.
Which activities does technical support cover specifically?
Our comprehensive technical support covers the following activities:
Handling Requests for Information (RFI) and Discussing Project Details:
- Providing clear and prompt answers to questions about the plans.
- Clarifying specifications and construction details.
- Performing additional calculations and measurements.
- Supporting interpretation and execution of design elements.
Aiding in Material and Fixture Selections:
- Offering expert advice on choosing materials and fixtures while ensuring compatibility.
- Recommending materials and fixtures based on preference, standards, and trends.
Engineering Coordination:
- Coordinating with your engineers to ensure seamless integration of architectural and engineering aspects.
- Conveying architectural documentation and design specifications to engineering teams.
- Performing document review to identify conflicts and ensure architectural intent is preserved.
We’re committed to ensuring your project’s success with personalized technical support. From in-depth consultations and thorough research to ongoing guidance, we’re by your side from start to finish.
